Case study

Waterford Wedgwood

Significantly improving service levels and quality throughout the supply chain


Project teams were established and project work undertaken, based on agreed business priorities. James Ross Consulting then provided technical support to the Packaging Engineering team as it was established and developed. This involved development of packaging control tools (NPD process, test procedures, specifications systems) and management of selected NPD projects.

Business Challenge

Product knowledge and supply chain experience were recognised as insufficient to support their growth. In addition, they did not have any Packaging Development resource. James Ross Consulting were asked to assess current and evolving requirements for packaging development across the business. At the time Waterford Wedgwood had commited to move volume from one of their UK based manufacturing facilities to China to achieve lower costs. The challenge was to ensure that the warehousing, product identifcation and shipping processes were seamless in the transition.